This Privacy Policy explains how Aerodraw collects and manages your personal information, including the purposes for which we collect and use your information, and the types of organisations we share it with. It also explains how you can access and correct the personal information we hold about you, and how you can make a complaint about our handling of your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

We collect most of your personal information directly from you, whether electronically via our website or via email. For example, we collect your personal information when you:

• Visit our website and browse products, place an order, or opt-in to receive direct marketing communications from us;
• Provide us with feedback or make a complaint;
• Email us or otherwise interact with us.
  When you visit and interact with our website, we use cookies, tags, pixels, and other tracking technologies to collect your personal information.

The personal information about you that we may collect and hold will depend on the nature of your interactions with us. This may include:

• Personal and contact details: Your name, residential and delivery address, contact telephone number, and email address.
• Transactional information: Records of your orders and purchases, payment method, delivery method, and the quantity of products purchased.
• Preference information: Your preference to receive or not receive direct marketing communications from us.
• Interaction and behavioural information: Pages viewed, browsing behaviour on our website, and your queries or complaints.
• Digital information: The date and time of your visits, geographic location information, information about the device you use (such as your tablet or mobile device), IP address, and browser type.

We may collect and hold your personal information to help us run our business and serve you better, including to:

• Sell, deliver and provide products to you: Process payments, fulfill your order, and provide updates on the delivery of your 3D pen kits and filaments.
• Promote our products: Send you direct marketing communications about products we believe may be of interest to you, and for online targeted advertising.
• Improve your experience: Understand your interests to tailor our online experience and communications.
• Security and fraud prevention: Verify your identity and prevent, detect, and investigate suspicious or fraudulent activity.
• Legal compliance: Comply with our legal and regulatory obligations.

We may disclose your personal information to:

Business Partners and Service Providers: IT providers, e-commerce platforms (e.g., Shopify), mailing houses, and delivery partners for the purposes of delivering your order and hosting our website.

Payment Facilitators: Parties involved in processing transactions such as credit or debit card issuers and digital wallet providers.

Professional advisers: Our accountants, auditors, and legal advisers.

Regulatory authorities: Government entities and law enforcement bodies where we are required or authorised by law to do so.

You do not have to provide us with your personal information. However, we may not be able to process your order, deliver your products, or assist with your enquiries if you choose not to provide the necessary information.

From time to time, we may collect personal information about you from others. For example, we may collect your information from payment service providers to confirm that a transaction has been successfully completed.

We may use your personal information to offer products we believe may be of interest to you, if you have given us permission to do so. If you no longer want to receive direct marketing communications from us, you can unsubscribe through the opt-out link provided in each email or contact us directly at contact@aerodraw.au.

Before you provide another person’s personal information to us (for example, if you are buying a gift and providing their delivery address), you must make them aware that you will be doing this and that we will handle their information in accordance with this Privacy Policy.

We store your personal information in secure electronic records using trusted Business Partners. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure through technical and organisational measures, including network firewalls and encryption.

We may share your personal information outside Australia to our contracted service providers (such as website hosting or analytics providers), which are likely to be located in the United States, Canada, the European Union, or the United Kingdom.

You may request access to the personal information that we hold about you or ask for corrections to be made to it. To do so, please contact us using the details provided below. We will seek to verify your identity before we allow access or make changes.

If you wish to make a complaint about the way we have managed your personal information, please lodge a written complaint using the contact details below. We will do our best to respond to your complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or via www.oaic.gov.au.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: contact@aerodraw.au
Mail: Aerodraw, 11 Oscar Place, Eastgardens, Sydney, NSW, Australia

We may update this Privacy Policy from time to time. Your continued use of the website will be deemed acceptance of any changes.